When I started my week with Bing, my goal was to be more conscious of my own behavior in using search engines.
Perhaps my biggest discovery is how much search has become a complete extension of my thought process. A thought fires in my brain and my fingers fly to check a fact, confirm a source, follow a whim or research a topic in a more disciplined way. The benefits of search are so massive, that the tools used to search have become almost invisible. Search is intellectual oxygen. Its fundamental nature has put Google in a unique position, not dissimilar to Xerox, Kleenex and Post-It Notes back in the day—brands that have become shorthand for specific product categories (to the horror of corporate legal departments). For many, search is “Googling it”—without second thought.
The greatest challenge in this was working to compartmentalize the professional and consumer side of my brain. I can’t look at Google or Bing without my marketing instincts kicking in, along with the understanding of the massive stakes in users, revenue, advertising, targeting and analytics that are in play.
Google has earned its position by making search better, easier and faster—to the point that other avenues are bypassed. Searching through Google can be almost an involuntary response. (It was for me.) Asking people to break their patterns and get comfortable with a different way to search will be a challenge.
With Bing, I forced myself up what proved to be a quick learning curve. It’s weird, but even starting the search from a bar embedded in a scenic photo was disorienting at first. (I did miss the whimsy of the shifting Google logo on the homepage.) But once I started the search process, I began to appreciate Bing’s use of color and subtle, but important, adjustments to its grid (especially cues in the left margin). In a few days, Bing felt natural. It also felt intuitive—lightly anticipating what could be next logical steps in my search path. These design nuances compelled me to do a more detailed side-by-side and I was surprised by Google’s austerity.
For me, Bing started fulfilling its “decision engine” promise when I was in a consumer mode—searching for a new car and planning a trip. The primary search results felt equal to what I would have found on Google. However, Bing offered some extras in their “Related Links” section that helped out in my search process. I find myself referencing this area more and more in subsequent searches.
In a business mode, Google offered more results in raw numbers—sometimes by staggering amounts. But during an active search for a new business prospect, I uncovered equal information on both sites even after going six and seven pages deep. In this respect, Bing is another tool to add to your search arsenal. It’s also a reminder to everyone doing research (my daughters in college and high school: take note) that depth and diversity are crucial—it’s not always about speed.
I went off Google cold turkey for a week. I broke a 10-year-old habit. I survived.
Did I find a miracle cure for search? No. But I did find an intuitive addition to my search process. So when my spontaneous brain needs something now (e.g. petit pois on Saturday) or my disciplined research brain needs a deeper dive, I have another open-ended box to start the search.

