Editor’s note: T3 looks forward to 2010 in a series of blog posts that offer insight on marketing trends over the next year.
Will 2010 be the year that mobile comes of age? The short answer is no. But the long answer isn’t quite so definitive. In fact, I think 2010 will be a very significant year for mobile, the year of foundation and infrastructure building, strategy development and planning for mobile’s eventual coming-out party.
Intriguing breakthroughs and amazing new apps will continue to tease us with possibilities. And mobile marketers will continue to focus on reaching highly sophisticated—and demanding—customers in new ways.
I think we’ll look back on 2010 as the year of significant developments. Among those that bear watching:
• The rise of smartphones. As smartphone numbers increase, so will Web traffic. SMS, mobile video and application downloads will also continue to flourish. The consumer’s reliance on their mobile phone will amplify as the phone becomes the primary digital device.
• This way to the mobile Web. The mobile Web will influence how we shop, search and gather information on the fly. Content publishers and brands will begin to realize how critical mobile Web sites are to their brand. Mobile commerce will thrive. One-click mobile buying will challenge brick-and-mortar models–as consumers go in-store to view and handle products but then search for best pricing on their phone and buy there if the price and experience is right.
• Flash for (most) smartphones. We may not see handsets with full Flash capability until the middle of 2010, but Flash will revolutionize the mobile Internet much the way it did the wired Web. Flash 10.1 will allow smartphone users to view most wired Web sites that currently use Flash. The content and structure of sites must be altered to be relevant for consumers on the go, but Flash is a dream for developers. As access to native handset features like the accelerometer, screen orientation and multi-touch gestures become available, the need for an application is minimized. For those still in love with iPhone apps, Flash Professional CS5 will allow developers to repurpose the Web experiences they develop, submit them to the app store and, voila, an iPhone app is born.
• Mobile money. The launch of Nokia Money, which allows for peer-to-peer transactions through the phone, means the days of “I’ll get you next time for lunch” may be over, as transferring money becomes practically a non-issue. Tapping into the “unbanked” population becomes intriguing, to say the least (there are only 1.6 billion bank accounts and over 4 billion mobile phones worldwide—you do the math). Retail payments are further off, though nearly 130,000 U.S. merchants already have the ability to accept mobile payments. Carriers and handset manufacturers are still trying to figure out how they are going to get paid, and the solution to this dilemma is still in progress.
• Retail solutions. Although retail payment will not be a reality in 2010, loyalty programs should thrive. Our JCPenney client has already launched a test allowing users to redeem coupons at retail stores through scanned barcodes. Starbucks is doing the same. As consumers redeem coupons and track their loyalty points by phone, smart retailers will use that data to their advantage. If tied back correctly to a customer record, the marketing opportunities are boundless.
We may not look back at 2010 as the year that mobile came of age, but we won’t be able to overlook its significance. There’s lots of behind-the-scenes work to be accomplished – as smart brands aim to finalize their mobile strategies, enable their sites for the incoming hordes of mobile Web users and plan for being at the forefront of our ever-evolving mobile society.